How can we help?
Real answers, fast. Find what you're looking for below, or reach out to our team.
Shipping
How long does shipping take?
Orders ship within 1–3 business days. U.S. delivery typically takes 4–7 business days. You'll receive a tracking number by email once your order is dispatched.
Is shipping free?
Yes — shipping is free on all orders within the United States. Standard shipping fees apply to international orders.
Do you ship internationally?
Yes. International shipping costs are based on weight, and any customs duties or fees are the recipient's responsibility. See our Shipping Policy for details.
How long will it take to get my order?
Orders are shipped out the next day and take 5-8 days to arrive. You'll receive a tracking number by email once your order is dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. Full details are on our Returns & Exchanges page.
How do I start a return?
Email hello@santenaturellesalt.com with your order number and the reason for your return, and our team will help you.
How long do refunds take?
Approved refunds are credited to your original payment method within 3–7 business days, depending on your bank.
Subscriptions
Can I cancel my subscription anytime?
Yes — you have full control. Manage or cancel your subscription anytime from your account under Manage Subscription.
When am I billed?
Subscriptions renew automatically on your billing date. You'll receive a reminder email before each charge.
Our Salt
What makes Celtic salt different?
Our French Celtic sea salt is hand-harvested and completely unrefined, keeping its natural grey hue and trace minerals — with no additives or anti-caking agents.
Where does your salt come from?
From the protected salt marshes of Guérande, France, harvested by hand by skilled paludiers using methods perfected over 1,000 years.
What's the difference between Fine Ground and Grey Coarse?
Fine Ground is ideal for everyday seasoning and hydration. Grey Coarse is best for cooking, finishing, and bold flavor.
What is celtic salt?
Celtic salt, also known as sel gris or gray salt, is an unrefined sea salt hand-harvested from the coastal regions of France using traditional evaporation methods. Unlike refined table salt, it retains trace minerals including magnesium, calcium, and potassium, which give it its distinctive gray color, slightly moist texture, and rich ocean flavor.
Is celtic salt healthier?
Celtic salt is widely regarded as a healthier option because it undergoes minimal processing, preserving trace minerals like magnesium, calcium, and potassium that are stripped away from refined table salt. Additionally, its natural moisture content means it contains slightly less sodium per serving while delivering richer flavor and nutritional benefits.
Do you test for heavy metals?
Yes. Our sea salt is professionally laboratory-tested for heavy metals like lead, mercury, cadmium, and arsenic to ensure it meets strict food safety standards and is 100% compliant with regulatory limits.
Why is the coarse salt slightly wet?
Coarse Celtic salt is slightly wet because it retains natural moisture from seawater through traditional sun-drying methods. This moisture keeps trace minerals like magnesium and calcium in their ionic form for better absorption. The dampness is actually a sign of quality and authenticity.
Using Celtic Salt
How do I use it for hydration?
Add a small pinch to your water to replenish minerals and support electrolyte balance and proper hydration.
Is it safe for daily use?
Yes, as part of a balanced diet. If you have dietary restrictions or health concerns, consult your healthcare provider.
Account & Support
How do I contact customer support?
Email us at hello@santenaturellesalt.com or use our contact form. We respond within 48 business hours.